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Technical FAQs


Product FAQs


Technical:

How do I get started with my FLAVIA FUSION / FUSION Deluxe brewer?

This easy six-step guide will help you. Click here to view.

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My FLAVIA FUSION brewer is not working. What should I do?

During transit the Float Switch Assembly and Float Stopper may come loose inside the water reservoir. It can easily be slotted back in to place. Click here to see a detailed diagram.
Alternatively, there is a trouble-shooting section in our User Guide which is available online. Click here to view.
If you are still unable to get going, please get in touch with our Customer Service Team using the Contact the FLAVIA Team form.

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What are the dimensions of the machines?

Click here to view.

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How quickly can I get a cup of FLAVIA tea or coffee?

In less than 30 seconds.

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How long is the warranty on my FLAVIA brewer?

The FLAVIA FUSION, Creation 200 and the SB100 come with a one-year warranty which covers mechanical and electrical breakdown, excluding build-up of limescale.

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Does the FLAVIA system require a lot of maintenance?

No. The state-of-the-art FLAVIA system, an innovation of Mars, Incorporated, is engineered for ease of use and unmatched reliability. With the self-contained fresh pack, there are no grounds to measure, filters to discard, or coffee pots to empty and clean, eliminating daily maintenance. This is different from most other one-cup systems.

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How quickly does the FLAVIA FUSION heat up?

Four minutes.

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Will my FLAVIA machine burn out if it runs dry?

No.

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How many drinks does the FLAVIA FUSION brewer make before it needs to be refilled?

The tank holds just under 0.4 gallons of water. This should make at least 6 FLAVIA beverages on volume setting '4'.

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How often does my FLAVIA machine need servicing?

FLAVIA systems are some of the most reliable beverage machines available. We recommend a de-scaling routine every six months and changing the carbon-activated filter regularly to keep your machine in tip-top condition.

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I can see that my machine needs to be de-scaled. What should I do?

Simply follow the de-scale instructions for the FLAVIA FUSION brewer by clicking here to view. For de-scaling instructions for the FLAVIA SB100, please contact Customer Service at 1-888-693-5284. The SB100 de-scaling kit is available in the Accessories section of this web site.

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I can see that the carbon-activated filter in my SB100 needs to be changed. What should I do?

If you need assistance in changing your carbon-activated filter, contact our Technical Support staff at 1-888-693-5284. The carbon-activated filter is available in the Accessories section.

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Product:

How long will my drinks stay fresh?

The FLAVIA fresh pack is hermetically sealed from light and air to provide freshness in every drink. Each Fresh pack has a suggested "Use By" date on it.

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Are iced drinks available?

Yes. All drinks can be iced by using the espresso button (SB100) or the lowest water volume setting (FUSION / FUSION Deluxe) to brew your favorite FLAVIA beverage into a full cup of ice.

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Is espresso available?

Yes. You can use the FLAVIA FUSION / FUSION Deluxe, SB100 or Creation 400 brewers and any of the FLAVIA coffees to brew espresso-style drink, including decaf.

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Can you make a cappuccino / latte?

Yes. You can use the FLAVIA FUSION / FUSION Deluxe or Creation 400 brewers and any of the FLAVIA coffees to brew a cappuccino / latte by making it with our Cappuccino/Latte Swirl fresh pack to make a cappuccino or latte.

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Can I use drink products from other companies in my FLAVIA drinks station?

No. Your drinks station was designed to accept FLAVIA fresh packs only.

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How hot are the drinks?

180°-190° F (82°-88° C)

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What new products will you have?

We are constantly developing new products in response to customer demand. If you have any suggestions for new products, we would love to hear them. Please send via our contact us section.

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Where can I find nutritional information?

Click here to view our nutritional information.

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