Warranty

Conditions of Limited Warranty on FLAVIA CREATION® 150:

For brewers purchased after January 1, 2012, this brewer has a limited one-year warranty on available parts from the date the brewer is shipped. Should this brewer fail due to manufacturer’s defect within the first 90 days of shipment, that brewer will be replaced with a new machine.

To receive a replacement brewer within the first 90 days, you will need to cut the cord from the brewer. Please contact Customer Care to receive an RMA number and to arrange for the cord to be picked up. Once we receive the cord at our facility, a replacement brewer will be shipped out. The replacement brewer will have limited one-year warranty on available parts from the date it is shipped along with the 90 day guarantee as described above.

This warranty will not apply to machines that have failed due to improper use, or as a result of improper set up/installation.

Conditions of Limited Warranty on FLAVIA CREATION® 200:

For brewers purchased after January 1, 2012, this brewer has a full one-year warranty on available parts from the date the brewer is shipped. Should this brewer fail due to manufacturer’s defect within the first 90 days of shipment, that brewer will be replaced with a refurbished machine.

To receive a replacement brewer within the first 90 days, please contact Customer Care to receive an RMA number and to arrange for the brewer to be picked up. Once we receive the brewer at our facility, a replacement brewer will be shipped out. The replacement brewer will have a full one-year warranty on available parts from the date it is shipped along with the 90 day guarantee as described above.

This warranty will not apply to machines that have failed due to improper use, or as a result of improper set up/installation.

Warranty Claim Process

In the event that your FLAVIA CREATION® 150 and/or FLAVIA CREATION® 200 should cease to function correctly, firstly refer to the TROUBLESHOOTING GUIDE for the appropriate brewer. If your FLAVIA CREATION 150 and/or FLAVIA CREATION 200 still does not work, then call our FLAVIA Customer Service Team at 1-888-693-5284 where a technical consultant will be waiting to assist you. You will be asked for proof of purchase if you have not registered your FLAVIA CREATION 150 and/or FLAVIA CREATION 200 brewer previously. If we are unable to resolve the issue over the telephone, then we will authorize the replacement of your FLAVIA CREATION 150 and/or FLAVIA CREATION 200 brewer. Please note that FLAVIA will endeavor to replace your FLAVIA CREATION 150 and/or FLAVIA CREATION 200 brewer with a unit of the same model, if possible. However, in the event that this is not feasible, FLAVIA will offer you an alternative. Please note that your replacement FLAVIA CREATION 150 and/or FLAVIA CREATION 200 brewer may have been refurbished to an as-new condition. This will not affect your statutory rights or any warranty remaining on the product.